Privacy policy
Privacy Policy
ABN: 90 200 983 775
What We Collect
1. General
The type of personal information that we collect about you depends on your interactions with us. For example, we may collect your information when you:
- Make an in-store purchase (e.g., credit card details, purchase details).
- Create an online account (e.g., name, email address, phone number, address).
- Make an online purchase (e.g., account information, order details, shipping and billing addresses, payment information).
- Sign up for our newsletter (e.g., email address, name, phone number, address, age, and sex).
- Enter an Elevenflow competition or promotion (e.g., name, contact details).
- Are employed by a supplier (e.g., name, job title, contact details).
- Send us an enquiry or provide feedback (e.g., name, contact details, enquiry details).
2. Sensitive Information
We only collect sensitive information (such as health information) when it is necessary for our functions or activities, and with your consent or when required by law.
3. Non-Personal Information Collection
When you visit our website, we collect non-personal information (e.g., server address, visit date and time, pages visited, browser type) for statistical purposes and website improvement without identifying you individually.
Cookies
We use cookies to manage site navigation and to personalize your web experience. You can adjust your browser settings to decline cookies if you prefer.
How We Collect Personal Information
- Directly from you, in person, through our website, via social media, or through correspondence.
- Through forms (e.g., competition entry forms).
Collection Notices
We provide collection notices at the point of personal information collection, detailing the purpose of the collection and further privacy information.
Why We Collect Personal Information
- To process transactions and deliver services.
- To manage our member programs and promotions.
- For direct marketing purposes.
- To procure goods and services necessary for our business operations.
- To perform research and analysis for business improvement.
- To ensure security and manage risks.
Opting Out of Direct Marketing
You can opt-out of receiving direct marketing communications from us at any time via the unsubscribe options provided in our communications.
Disclosure of Personal Information
We may share your information with third parties for payment processing, delivery services, marketing, event management, IT support, and where required by law.
Cross-Border Disclosure
We may disclose personal information to overseas third parties only in accordance with the Privacy Act.
Data Security
We take steps to ensure your personal information is secure, including using protective measures for our website and systems, and securely storing physical documents. However, no method of transmission over the internet, or method of electronic storage, is 100% secure.
Access and Correction
You can request access to or correction of your personal information by contacting us directly.
Complaints
If you have a complaint about our handling of your personal information, please contact us. We aim to resolve complaints within 30 days.
Contact Us
For any queries regarding your personal information, please contact us at info@elevenflow.com.au